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Terms and conditions of sale
Booking conditions
To guarantee your reservation, a bank pre-authorization may be made from the reservation date until the check-in date. This will correspond to the amount of your first night at the property. Your security deposit will be fully refunded, provided no damage has been noted by the property at the time of check-out. When booking 4 or more rooms, special conditions and additional supplements may apply.
Secure transaction
Our website uses some of the most advanced internet security technologies available today. All booking processes are secured using industry-leading Secure Socket Layer (SSL) technology. Your information is encrypted and protected through server authentication and data stream encryption. The security certificate used is issued by the USERTrust RSA Certification Authority, accredited third-party company, and is used by the D-EDGE booking system. You can verify the validity of the certificate. Furthermore, the booking system is hosted in a secure server environment equipped with biometric security, firewalls, and other advanced technologies to prevent interference and intrusion.
Cancellation or modification of a service reservation
For Accommodation Services (booking of rooms within an establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code which excludes this right for contracts relating to accommodation services which must be provided on a specific date or period. For each Service reservation, the Special Conditions specify the terms and conditions for cancellation and/or modification of the reservation. Reservations with prepayment may not be subject to any modification and/or cancellation. Deposits (amounts paid in advance) will not be refunded. In this case, this is mentioned in the Special Conditions.Where the Special Conditions permit:- modifying or canceling the reservation of a Service by clicking on the link at the end of your confirmation email and following the instructions displayed on your screen;- the modification or cancellation of the reservation of a Service can be made directly on the Site via the “Modify or cancel a reservation” section;- modification or cancellation of a Service reservation can be made directly with the establishment, whose contact details, including telephone numbers, are specified on the reservation confirmation sent by email.In the event of a Service interruption due to the Customer, the full agreed price will be charged. In the case of reservations with prepayment before the stay, no refund will be granted. It is advisable to cancel as soon as possible once the cause of cancellation has arisen.
Cancellation fees
Cancellation fees are non-refundable if you select a non-cancellable, non-refundable rate. For all other offers, please refer to the conditions presented in the booking engine. In case of no-show, 100% of the reservation will be charged and non-refundable. In case of cancellation, if you have paid all or part of the reservation online, this amount will be refunded to you after deduction of the cancellation fees (except for non-cancellable, non-refundable offers).
Taxes
Rates are displayed inclusive of VAT. Tourist tax, government or local taxes may be charged in addition.
Arrival time / Departure time
Your room or apartment will be available at the reception from the time indicated below. On the day of your departure, you must vacate your room/apartment by the time indicated below. Failure to comply with this check-out time may result in an additional night's charge. It is recommended that you use the "Comments or additional information" box on the reservation form to advise of your estimated arrival time, particularly if it is late.
Check-in time (from): 2:00 PM
Check-out time: 11:30 PM
Reception opening hours: 24-hour reception
Consumer mediator
The Customer is informed by the Hôtel Hôtel Télémaque of the possibility of having recourse, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the French Consumer Code. Once you have referred the matter to the Hôtel Hôtel Télémaque, and in the absence of a conclusive response within 60 days, you may refer the matter to the mediator using the contact details below.
Contact: CM2C (cm2c.net)
Phone number: +33(0)1 89 47 00 14
Address: 49 Rue de Ponthieu, 75008 Paris, France
SIRET: 831 213 871 00021
Legal status: Registered Association You can also find out how to contact them on their website: To find out how to contact the Mediation officer, click on the following link: How to report a consumer dispute to CM2C (https://www.cm2c.net/comment-nous-saisir.php) The Mediation officer's referral form can be accessed via the following link: Reporting a consumer dispute (https://www.cm2c.net/declarer-un-litige.php) The Hôtel Hôtel Télémaque also informs the Customer of the existence of a European Online Dispute Resolution platform ("RLL") to which he/she may have recourse. The Customer can access it from the following link: Online Disruption Resolution (https://ec.europa.eu/consumers/odr/).
Telephone canvassing opt-out list
In accordance with Article L.223-2 of the French Consumer Code, consumers who do not wish to receive commercial prospecting by telephone may register free of charge on a telephone canvassing opt-out list. This list is accessible via the following website: Bloctel (www.bloctel.gouv.fr).